SHOULD MY FRIEND HOLD OUT FOR MORE MONEY?

SHE HAD ALL OF HER BELONGINGS IN A PUBLIC STORAGE AND THEY MISTAKENLY AUCTIONED IT OFF. IT'S TAKEN 4 YRS FOR THEM TO ADMIT FAULT AND THEY'RE OFFERING ONLY 15,OO0 FOR THE LOSS IN SPITE OF THE FACT THEY ASKED 45,000. SHE IS PRESSED TO PAY OFF SOME BILLS,BUT THE OFFER OF 15,000 IS RIDICULOUS FOR AN ENTIRE HOUSEHOLD AND IRREPLACABLE THINGS SUCH AS HER WEDDING GOWN AND FAMILY HEIRLOOMS AND PICTURES. CAN SOMEONE PLEASE ANSWER? CUZ I DON'T KNOW WHAT TO TELL HER.